Frequently Asked Questions – New Best Product 🛋️✨
We want your shopping experience to be as smooth and enjoyable as possible. Here are answers to the most common questions our customers ask. Can’t find what you’re looking for? Contact us anytime — we’re always happy to help!
📦 Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7–15 business days depending on your location. Express shipping options may be available at checkout. Once your order ships, you’ll receive a tracking number by email.
Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number. You can use this to track your package at any time.
What if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery window, please contact us and we’ll investigate immediately and make it right.
🔄 Returns & Refunds
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, please contact us within 30 days of receiving your order and we’ll work with you to find the best solution — whether that’s a replacement, refund, or store credit.
What if I received a damaged or wrong item?
We sincerely apologize if this happens! Please contact us immediately with a photo of the item and your order number. We’ll send a replacement or issue a full refund right away — no questions asked.
How long do refunds take?
Once approved, refunds are processed within 5–7 business days back to your original payment method.
📏 Sizing & Products
How do I choose the right size for kids’ clothing?
Each product page includes a detailed size chart with measurements in cm. We recommend measuring your child’s height and comparing it to the chart. If between sizes, always choose the larger size. Note: Asian sizing runs 1–2 sizes smaller than European/American sizing.
Are your baby products safe?
Absolutely. All our baby and children’s products are made from soft, child-safe materials. Product details including material composition are listed on each product page.
Can I personalize products?
Yes! Some of our products — like our personalized straw woven handbags — offer DIY letter and name customization options. Simply select your preferred style when adding to cart.
💳 Payments
What payment methods do you accept?
We accept all major payment methods including credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay and more. All transactions are secured with SSL encryption.
Is it safe to shop on your website?
100% yes. Our store is powered by Shopify, one of the world’s most trusted e-commerce platforms. Your payment and personal information are always fully protected.
📞 Contact Us
How can I reach your customer support team?
We’re here for you! You can reach us through our Contact page or by emailing us directly. We aim to respond to all inquiries within 24 hours.
🌟 Still have questions? We’d love to hear from you — reach out anytime and we’ll be happy to help!